Candidatura Spontanea

For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:                                          Customer Service Manager Main responsibilities: - Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers - Acting as point of reference in relation to operational decisions of the Hospitality Department - Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates - Creating and updating the various Operative Instructions, Manuals and Internal Communications. - Ensuring the drafting and implementation of the Product Plan  - Organizing the activities of the Department on the basis of the service targets. - Checking the manning and the language needs of the staff - Providing operational support to the Hospitality staff. - Checking the quality of services and compliance with operating procedures. - Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development - Performing periodic inspections - Implementing new activities in order to improve Customer satisfaction - Taking part of start-up operations of new structures - Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction Profile: - Good experience in customer service in telco/commodities/outsourcing or leisure sector - Excellent knowledge of english is mandatory - Able to develop a new service model, reshaping the organization and the processes through innovation - Result oriented - Data driven approach - Analytical approach and systematic thinking - Entrepreneurial vision - Project management - Able to deal with change and complexity Location: Genoa

For a multinational Company we're looking for a Purchasing Director.  In compliance with local legislation and Company procedures and guidelines, the job holder is responsible for managing and supervising all F&B purchases worldwide. Directly manages a team of buyers ensuring best quality/price ratio of all purchases while identifying and implementing efficient sourcing strategies.  He is Responsible for the purchasing budget, provides cost-analysis reports and supervises the annual budget process. He works together with Managers and departments in order to assure the highest level of service while identifying improvement areas. Job-Requirements: skills, competencies, experience Educated to degree level (preferably Masters). Demonstrable experience of leading a purchasing function with a proven track record in strategic purchasing leadership, delivering effective purchasing strategies, policies, processes and system. Strong knowledge of F&B products along with F&B market trends. Proven contract management and supplier experience. Strong analytical and problem solving abilities – able to work well under pressure. Excellent organizational skills, ability to prioritize and follow-up. Strong communication and negotiating skills - able to negotiate at all levels. Knowledge of local legal/contractual rules. Ability to inspire, motivate and develop the team. Computer literate, especially Excel skills. Fluent English. Any additional language is an advantage. 

FOR A LUXURY GOODS BRAND WE'RE LOOKING FOR A HEAD OF RETAIL EUROPE. WE'RE SEARCHING A CANDIDATE WITH EXTENSIVE EXPERIENCE IN FLAGSHIP DEVELOPMENT STRATEGY TO HEAD ITS RETAIL DIVISION. THE IDEAL APPLICANT WILL HAVE A SOLID UNDERSTANDING OF THE EUROPEAN RETAIL MARKET, AS WELL AS A DEMONSTRATED EXPERIENCE IN STRATEGIC DEVELOPMENT, INCLUDING CONCEPT-TO-EXECUTION OPENINGS OF FLAGSHIP STORES, SHOP-IN-SHOPS AND CONCESSIONS.RESPONSIBILITIES INCLUDE:BUSINESS DEVELOPMENT - TRAVELLING TO BE ABLE TO UNDERSTAND DIFFERENT BUSINESS OPPORTUNITIES - LEASE NEGOTIATIONS, RESEARCH AND DEVELOPMENT OF RETAIL NETWORK - IDENTIFY OPPORTUNITIES TO INCREASE TURNOVER AND MONITORING THE RESULTS OF THESE INITIATIVESBUYING - PROPOSE SELL-IN BUDGETS AND ANNUAL BUDGETS FOR ALL POINTS OF SALE - BUYING FOR ALL MONO BRAND SHOPS - MANAGING SHOP ORDERS IN THE DIFFERENT SALES CAMPAIGNS - FOLLOW UP ALL SPECIAL ORDERS WITH THE DIFFERENT DEPTS FOR SPECIAL CUSTOMERSOPERATIONS SUPERVISION - COORDINATING ORGANISING AND IMPLEMENTING ALL SHOP LAUNCHES AND COLLABORATIONS ACCORDING TO THE GUIDELINES OF THERE HEAD OF COLLABORATIONS - COORDINATING THE ORGANISATION OF SPECIAL PROJECTS AND EVENTS AIMED AT PROMOTING THE BRAND AND INDIVIDUAL POINTS OF SALE - TRAVELLING TO THE DIFFERENT SALES POINTS TO BE ABLE TO UNDERSTAND ON-SITE ISSUES - COLLABORATING WITH STORE MANAGERS IN TRAINING SALESPEOPLE MANTAIN THE MOTIVATION, PROMOTE AND IMPROVE THEIR SKILLS AND EVALUATE THEIR SALES RESULTS - ANALYSING THE PERFORMANCE OF THE STORES (INCLUDING ONLINE) RELATED TO PRODUCT AND SALES - MONTHLY REPORTING TO THE CEO FOR SHOP PERFORMANCE AND SELL THROUGH - SUPERVISING AND ASSISTING THE MANAGEMENT AND STAFF OF THE MONO-BRAND SHOPS TO ENSURE THE ACHIEVEMENT OF THE SALES TARGETS AGREED BY THE COMPANY - APPLYING AND ENFORCING COMPANY DIRECTIVES, ALSO LOOKING FOR POSSIBLE OPTIMISATIONS OF COMPANY PROCEDURES TO ENSURE THEIR EFFECTIVE APPLICATION IN THE SHOPS - ENSURE THAT THE SHOPS OFFER THE BEST LEVEL OF CUSTOMER SERVICE THROUGH SALES CEREMONY AND PRODUCT TRAININGS FOR THE SALES STAFF - PERIODICALLY CHECK SHOP INVENTORIES TO DETERMINE OR APPROVE REPLENISHMENT REQUESTS - ENSURING THE RE-STOCKING OF ARTICLES ACCORDING TO THE REQUESTS OF THE SHOPS OR THE COMPANYHR - SEARCH FOR CANDIDATES AND EVALUATION OF NEW CANDIDATES, HIRE AND FIRE DECISION MAKING. ASSISTING HUMAN RESOURCES MANAGERS DURING THE PROCESSES OF PERSONNEL RECRUITMENT - COLLABORATE TO IMPLEMENT INCENTIVE AND REMUNERATION PROGRAMMES FOR BOTH SALESPEOPLE AND SHOP ASSISTANTS - ENSURE VERIFICATION WITH LEGAL CONSULTANTS FOR ALL DISCIPLINARY ASPECTS.

For an important and prestigious multinational industrial group leader in his sector, we are looking for: PRODUCTION ENGINEERING & MAINTENANCE MANAGER The candidate will take in charge and manage the production Engineering & Maintenance departments. Main responsibilities: • Ensure the management of comprensorial assets in terms of Safety and efficiency; • Provide the smooth operational maintenance and preventive maintenance in compliance with the relevant regulations and legal requirements; • Ensure and coordinate the Production Engineering Areas in the whole Plant for the existing products and assure a smooth new product introduction of the new projects • Define and manage investments for safety, environment, facility, building and cost reduction projects; • Define and manage the plant's Annual Capex and define the annual Expences in accordance with the Area Heads, EHS Manager, Quality Manager and Logistic Manager, monitoring its progress; • Ensure the monitoring of all Maintenance KPI's of the different Technology Areas as well as maintenance cost reduction KPI's; • Provide the management of the Working Capital of the indirect materials warehouse (Auxiliary and Maintenance); • Ensure the compliance of the technological system (General and Production Plants) with the relevant legal requirements in force; • Manage, and monitor the continuous improvement projects of production processes, ensuring their efficiency in line with assigned targets; • Manage all suppliers working in the plant to introduce process improvements, modification and/or maintenance as well as managing of indirect material warehouse; • Collaborate with HSE for Environment, Safety, Ergonomics projects and maintenance of legal requirements; • Managing of relations with 'external authorities' in cooperation with RSPP and Employe Main requirements: - Master Degree in Mechanical Engineering; - At least 7 Years of experience in managerial roles in Production Engineering and Maintenance Management in automotive sector or in multinational industrial components companies; - Process Development/Manufacturing operations Maintenance & facility management; - Knowledge of ISO Safety and Environment and IATF normative, Environmental and Safety legal requirements and WCM or other Lean Methodologies; - Solid knowledge of QA net. PFMEA, PCP, WI, PPAP procedures; - Solid knowledge of Maintenance processes in terms of TPM, AM and PM; - Excellent knowledge of Italian and English; - Collaborative approach with high adaptability to major changes in work tasks, high communication skills, to achieve customer and internal objectives. Employment level : Funzionario  Location : Piemonte

For a multinational company specialized in the automotive sector, we are looking for:                                  PRODUCTION ENGINEER MANAGER   MAIN RESPONSIBILITIES Identify Plant production needs in the different areas, quantifying benefits and costs, capex request & approval; Carry out improvement projects (technology upgrade, maintenance, quality, safety, efficiency projects); Manage & plan suppliers’ activities in order to respect installation times and requested technical specifications; Be responsible of plant production lines/machines, with the aim to improve the Overall Equipment / Line Effectiveness (OEE / OLE); Support maintenance team to work on and solve critical issues; Support new products industrialization; Coordinate a team of process technologists   QUALIFICATION & REQUIREMENTS Master’s Degree in Mechanical Engineering Strong experience in Manufacturing Engineering with increasing responsabilities Analytical approach, Data Management and Problem Solving Ability to set and manage multiple technical priorities through a win win approach   Sede di lavoro: Avellino  

Per Gruppo multinazionale della componentistica automotive, stiamo ricercando un/una: CUSTOMER QUALITY ENGINEER   Il Customer Quality Engineer è responsabile della gestione della qualità lato cliente, assicurando che i prodotti e i processi rispettino gli standard richiesti e gestendo efficacemente le non conformità, i reclami e le attività di miglioramento continuo.   Responsabilità principali: Essere il punto di riferimento per tutte le tematiche di qualità con i clienti assegnati. Gestione dei reclami cliente (8D, Ishikawa, 5 Why, ecc.), garantendo risposte tempestive ed efficaci. Monitoraggio e analisi dei KPI qualità (PPM, reclam rate, ecc.). Coordinamento delle attività di contenimento, root cause analysis e azioni correttive/preventive. Supporto durante audit cliente, visite ispettive o richieste di documentazione specifica (PPAP, PSW, IMDS). Collaborazione con R&D, produzione e qualità interna per assicurare il rispetto dei requisiti cliente. Partecipazione a team di miglioramento continuo (Kaizen, FMEA review, ecc.). Gestione della documentazione di qualità cliente secondo IATF 16949.   Requisiti: Laurea triennale o magistrale in Ingegneria (preferibilmente Meccanica, dei Materiali o Gestionale). Almeno 3 anni di esperienza in ambito qualità, preferibilmente in contatto diretto con clienti OEM/Tier 1. Conoscenza approfondita degli strumenti qualità (8D, 5 Why, FMEA, SPC, MSA, APQP, PPAP). Buona conoscenza delle normative IATF 16949 e ISO 9001. Ottime capacità di comunicazione scritta e orale, anche in inglese (livello B2 o superiore). Orientamento al problem solving, proattività e attitudine al lavoro in team. Disponibilità a brevi trasferte presso clienti.   Sede di lavoro: Sulmona

On behalf of our client, a global leader in the hearing care retail industry, we are currently looking for a : REGIONAL INTERNAL AUDIT MANAGER Reporting to Chief Internal Audit &amp and Risk Management Officer (based in Italy), the person will be responsible for the execution and the supervision of the activities related to the annual Internal Audit Plan of the Region. Main responsibilities: Within the Internal Audit & Risk Management department, the candidate will be performing the support in the definition of the risk-based Audit Plan for the region; Plan, coordinate and supervise the execution of audits and assessments, leading teams composed by both internal resources and/or external consultants, to be carried out within the Region as well as in other Regions/Countries where the Group operates; Plan, coordinate and supervise the execution of follow-up audits, assessing the implementation of the corrective measures set in the audit reports and agreed upon with the owners of the audited processes; Coordinate the continuous monitoring process in order to ensure that the implementation of the action plans included in the audit reports meets the deadlines; Provide value-adding advice and expertise on various aspects of the audit processes and internal controls, not only in favor of the Internal Audit & Risk Management Department but also, when requested, to all Group Departments, especially at regional level; Analyze in detail business areas and processes in order to support the management in the identification and evaluation of the main risks and internal controls; Communicate effectively, verbally and in writing, by adopting appropriate communication styles with all levels of the organization and remaining open to other opinions or new ideas; Write meaningful reports and presentations; Be always updated on the latest professional evolution and share best practices, tools and testing methodologies, contributing to the projects and evolution of the Internal Audit & Risk Management Department. Main requirements: MsC in Economics/Business Management; Proven professional experience in enterprise risk management; At least 5 years of professional experience with a primary accounting/consulting firm and/or a risk management function in a multinational Company; Knowledge of risk and control frameworks; Analytical and technical skills; Willingness to travel (up to 40%); Experience in working in a diverse multi-cultural environment; Fluent in Chinese and English (both written and spoken). Workplace: Singapore (preferably) or China (Shanghai).

Per gruppo multinazionale operante nel settore beverage, ricerchiamo un profilo di HRBP che abbia voglia di inserirse in un contesto giovane e dinamico, occupandosi con buona autonomia di tutti i progetti HR A riporto del Direttore HR, sarai responsabile di:  - Attrarre e selezionare le migliore risorse sul mercato - Garantire piani di on boarding personalizzati - Gestire tutti gli aspetti del ciclo di vita del dipendente ed essere il punto di riferimento per tutte le tematiche amministrative - Essere il punto di riferimento con il payroll provider - Supervisionare gli aspetti amministrativi (contratti, benefit, provvedimenti disciplinari...) - Supportare l'HR Director in tutti i processi (budget, Salary review, Talent Management) - Erogare iniziative di formazione, garantendo la qualità del servizio e monitorando il risultato - Preparare report per misurare KPI e proporre iniziative per il coinvolgimento dei dipendenti  Requisiti:  - Laurea in studi umanistici o economici con 3/7 anni di esperienza come generalista HR di cui 2 trascorsi nella supervisione dei processi amministrativi e delle buste paga e 2 nel reclutamento e nella formazione, preferibilmente in una società di beni di largo consumo o in organizzazioni a conduzione commerciale - Approccio pratico con abitudine a lavorare in autonomia e a gestire tutti gli aspetti (anche quelli più operativi) - Ottime capacità interpersonali e comunicative, con grinta, tenacia, capacità di affrontare attività multitasking - Agire come modello, credere nel gioco di squadra, nella proattività e nell'atteggiamento positivo completano il profilo desiderato.   Sede: Milano

Per storica realtà industriale, parte di un solido gruppo multinazionale operante nel settore automotive/metalmeccanico, per il loro plant situato nella cintura ovest di Milano, siamo alla ricerca di un/una: Plant Production Manager La figura, rispondendo alla Direzione Operativa e coordinando un team strutturato, avrà le seguenti responsabilità: Pianificazione, coordinamento e supervisione delle attività produttive, garantendo il rispetto di tempi, costi, qualità e sicurezza Gestione delle risorse umane e tecniche dell’area produzione, con focus su motivazione, formazione e sviluppo del personale Interfaccia costante con i reparti Ingegneria, Qualità, Manutenzione e Supply Chain per assicurare la continuità e l’efficienza del processo produttivo Monitoraggio e miglioramento dei KPI produttivi (OEE, scarti, efficienza, ecc.) Implementazione di progetti di miglioramento continuo secondo logiche Lean Manufacturing e WCM Supporto alla Direzione nello sviluppo di investimenti, layout e processi industriali Requisiti richiesti: Esperienza di 5-10 anni in ruoli di responsabilità nella produzione, preferibilmente in contesti automotive Ottima conoscenza dei processi di lavorazione meccanica Familiarità con sistemi di gestione produttiva e con gli standard IATF 16949 Spiccata leadership, capacità organizzativa e orientamento ai risultati Buona conoscenza della lingua inglese Laurea in Ingegneria o diploma tecnico ad indirizzo meccanico (titolo preferenziale)  

For an important international luxury company, we are looking for a: PURCHASING SPECIALIST The candidate will be required to manage purchasing of leather and fabrics for the LG division, ensuring that deliveries are provided in a timely and efficient manner. Main responsibilities: Define and negotiate prices with the suppliers indicated and/or in cooperation with Engineering Dept. of the different product categories Research of new potential suppliers  Liaise with suppliers and production departments to ensure that orders advance in a timely manner and manage reports’ updates Liaise with internal departments of the different product categories (Planning, Production, Product development and Engineering) on a daily basis and update orders accordingly In charge of a detailed follow up of the purchasing orders, relation of deliveries KPIs and reporting. Main requirements: Minimum of 3 years’ experience in a similar role for fashion companies Good experience in dealing with leather and fabrics suppliers Fluent in English, French knowledge preferred Team work attitude Excellent organizational and communicative skills Workplace: Florence Area