Customer Care Loyalty & CRM Manager

Per azienda multinazionale specializzata nel settore della carta ricerchiamo un/una:                                  HR BUSINESS PARTNER Sarà responsabile delle seguenti attività: Supporto e consulenza a manager e dipendenti su tutte le questioni relative al rapporto di lavoro Agire da business partner e avere una visione d'insieme dell'intero ciclo di vita dei dipendenti. Contribuire all'attuazione delle strategie HR e sviluppare i progetti HR sui temi operativi e strategici. Gestire il reclutamento dei nuovi dipendenti e accompagnare il processo di onboarding fino al positivo inserimento. Pianificare e organizzare le azioni di sviluppo delle risorse umane in collaborazione con le funzioni centrali di gruppo. Progettare e implementare i processi di cambiamento, in coordinazione con i manager di stabilimento Requisiti Laurea in psicologia, giurisprudenza, scienze politiche o economia aziendale, con particolare attenzione alle risorse umane, oppure hai una qualifica equivalente Esperienza in ruoli analoghi maturati in aziende produttive Ottima conoscenza della lingua inglese Sede di lavoro: Piadena Drizzona (CR)

Per un prestigioso gruppo multinazionale leader nella componentistica automotive ricerchiamo: MANUFACTURING AREA MANAGER La risorsa riporterà al Direttore di stabilimento e dovrà garantire i volumi produttivi in linea con i target definiti, perseguendo il raggiungimento degli obiettivi assegnati (SQCDM) e il miglioramento continuo dei processi. Principali attività: Responsabilità dei costi di gestione relativi alla propria area, promuovendo ed attuando specifiche azioni finalizzate all’ottimizzazione degli stessi e al raggiungimento dei target assegnati; Assicurare lo sviluppo e la gestione del proprio staff, promuovendo ed attuando piani di formazione e di addestramento operativo; Assicurare il rispetto degli standard (safety, istruzioni di lavoro, qualità, rispetto del prodotto); Promuovere la cultura del miglioramento continuo e della responsabilità verso il raggiungimento degli obiettivi; Assicurare un clima di lavoro positivo e riconoscere il team per i risultati raggiunti; Definire gli standard di lavoro con il supporto delle funzioni preposte; Responsabilità della Customer Satisfaction; Assicurare l’uso ottimale di macchine e impianti, garantendone la corretta manutenzione; Assegnare e verificare la corretta implementazione delle azioni correttive a fronte di problemi ricorrenti; Assicurare il rispetto dei piani di produzione (in caso di deviazioni prendere le necessarie contromisure); Guidare e monitorare i piani di azione per migliorare le SQCDM performances. Principali requisiti: Laurea in Ingegneria; 8/10 anni di esperienza all’interno della funzione Operations ricoprendo ruoli di Responsabile di Produzione e/o di Unità produttiva, Responsabile dei Processi e delle Tecnologie maturata presso stabilimenti destinati a produzioni di sistemi e/o componenti per l’automotive; Conoscenza dei processi di assemblaggio; Provenienza preferibilmente dall’ Automotive o da aziende industriali multinazionali di produzioni di grandi serie modernamente organizzate; Conoscenza ed applicazione delle metodologie WCM e della Lean Manufacturing; Ottima conoscenza della lingua inglese; Doti di spiccata autonomia, proattività, flessibilità e determinazione nel raggiungimento degli obiettivi; Resistenza allo stress, attitudine al lavoro in team ed al coinvolgimento della squadra, buone capacità relazionali e di leadership. Sede di lavoro: Campania

Per azienda del settore servizi, siamo alla ricerca di un profilo di Quality & Certifications Manager, la figura sarà inserita all'interno del dipartimento HR e avrà il compito di aggiornare costantemente le normative ISO e gestire il sistema certificativo aziendale, assicurando la corretta applicazione di politiche e procedure. Principali responsabilità: • Pianifica e supervisiona, di concerto con le funzioni interne e con i consulenti esterni, le attività periodiche di formazione e divulgazione aziendale del Sistema Integrato della Qualità e ne organizza l’esecuzione, monitorandone l’avanzamento. • Realizza tutte le iniziative necessarie a promuovere il SDGI all’interno dell’organizzazione, raccogliendo esiti ed evidenze in raccordo con le funzioni aziendali coinvolte. • Pianifica, supervisiona e conduce le attività periodiche di audit interni, gestendo direttamente i rapporti con gli enti certificatori. • Riferisce alla Direzione sull'andamento del Sistema Integrato e sulle eventuali opportunità di miglioramento. • Elabora e aggiorna la documentazione necessaria alla strutturazione del Sistema Integrato (politiche, manuali, procedure, istruzioni operative, modelli). • Supporta la funzione Compliance & Privacy.Requisiti: • Laurea in Economia o Ingegneria, master o specializzazioni in gestione della qualità sarà considerato un plus • Familiarità con standard internazionali ISO • Esperienza di almeno 5 anni nel ruolo • Ottima conoscenza del pacchetto OfficeCompetenze soft: • Precisione e attenzione al dettaglio • Visione globale • Pianificazione e organizzazione • Iniziativa e autonomia Sede: Roma

For a prestigious italian multinational group, a Leader in the food sector, we are looking for a brilliant: IT Data Engineering Specialist Position Overview: We are seeking a Data Engineer profile to join our growing IT team, who will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams The ideal candidate will have a minimum of 3/5 years with an experience on data pipeline building, who enjoys optimizing data systems and building them from the ground up. The Data Engineer will support our project managers, data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data architecture to support our next generation of products and data initiatives.  Main responsibilities: Build, maintain and optimize data pipelines for extracting, transforming, and loading (ETL) data from various sources. Design and implement scalable data architectures, data models, and databases to support business analytics and reporting needs. Integrate data from various internal and external sources and ensure the quality and consistency of data across different systems. Implement data validation checks, data quality metrics, and maintain data governance practices to ensure data accuracy and security. Work with large-scale data processing frameworks and other distributed systems to handle big data workloads. Leverage cloud-based data solutions and infrastructure for data storage, processing, and analytics. Collaborate with data scientists, analysts, and other stakeholders to understand data needs and ensure data infrastructure aligns with business objectives. Identify and implement performance optimizations for data storage, retrieval, and processing. Collaborate in priority definitions of each initiative, defining value, feasibility, and economic impacts. Automate repetitive tasks related to data ingestion, processing, and monitoring Ensure that data engineering practices comply with data privacy laws and organizational security policies. Implement monitoring systems for data pipelines and quickly troubleshoot issues as they arise. Participate in the testing stages from design, execution, integration and acceptance, providing adequate business process knowledge. Design and deliver end-user training and training materials/sessions; provide technical support as necessary.  Troubleshoot systems and software; performance-tune these applications as necessary. Collaborate with external vendors and service providers as needed to support IT initiatives and resolve issues. Closely collaborate with the other IT teams to ensure that, while evolving and operating the solutions in scope, an end to end consistency is kept within the entire application and infrastructure landscape.   Build and maintain excellent and productive working relationships with key business stakeholders, 3rd parties/external sourcing partners and all IT and business colleagues.   Qualifications: Bachelor's degree in Information Technology, Computer Science or Mathematic or related field. Minimum of 3/5 years of experience as IT data engineering, preferably in environments with production plants. Experience with ETL tools, SQL, Python, or other programming languages used for data processing, and knowledge of data pipeline orchestration tools Proficiency in data modeling, database design, and experience with both SQL and NoSQL databases (eg mySQL) Experience with data integration tools and platforms, familiarity with APIs, and data warehousing solutions (e.g. BigQuery) Knowledge of data governance frameworks, data quality management practices, and experience with data validation tools Experience with big data tools and platforms, proficiency in distributed computing concepts, and knowledge of cloud data services (e.g., AWS, Azure, Google Cloud) Experience with cloud platforms (e.g., AWS, Azure, Google Cloud), cloud-native data tools (e.g., AWS Glue, Azure Data Factory), and serverless computing Fluent English, native Italian   Personal Attributes: Able to prioritize and execute tasks according to deadline in a high-pressure environment. High customer focus attitude with sense of responsibility/ownership for any business need, issue/incident involving delivery and/or AM services. Strong communication skills, ability to work in cross-functional teams, and experience translating technical details into business insights. Proven problem-solving skills and ability to troubleshoot technical issues efficiently. Curiosity, a passion for continuous learning, and the ability to adopt new technologies. "Hands on" style with clear commitment to understand/ investigate/ analyze/ address/ challenge/ improve current status/ problems. Mobility for business traveling (typically Trieste or Milano). Location: Trieste or Milan

DIGITAL SITE MANAGER We are looking for a DigITal Site Manager for south Turin area. The candidate will be responsible for the following activities: Function as the local DigITal focal point for site management: DigITal projects, operations, concerns, and incidents; Identify DigITal services requiring software and hardware assistance, investments and expenses impacting the site; Facilitate DigITal projects at the site by leading, coordinating, and informing regional/global DigITal resources in a collaborative process to achieve business priorities and solutions; Coordinate and monitor onsite/remote suppliers incharged for EUS services, for infrastructure and network administration and for central applications support; Execution of DigITal daily operations; Ensure continuity of the DigITal applications and infrastructure services delivered at the site; Support site areas with regards to operation technology (eg. Network connection, tools, ..); Manage DigITal assets and software licenses inventory of the site; Oversee standard/non-standard hardware/software solutions within the site for risk avoidance; Site adherence to using the global Service Desk for all DigITal incidents and requests; Ensure the diffusion and monitoring of DigITal strategies, solutions and processes; Support the DigITal Regional and Country responsibl.s for DigITal strategy implementation; Application of security policies in the site.   KEY SKILLS: Project management experience; Microsoft Client and Server OS, Office Suite, SQL; Information security and Networking; PC / LAN Support, Hardware / Software support; SAP MM.   EDUCATION & FORMER EXPERIENCES: Degree in Computer Engineering / Technical high school diploma (informatical/electronics); Min. 5 years of experience in the role; Fluent English.

Market Development Manager   About the Role: We are looking for a highly motivated and experienced Sales Manager in Turin to join a dynamic company operating in the off-highway components sector. The successful candidate will be responsible for developing and managing customer relationships, identifying new business opportunities, and contributing to the company’s commercial growth.   Key Responsibilities: Manage and develop relationships with customers, acting as the main point of contact; Drive sales growth through strategic planning, market analysis, and proactive client engagement; Prepare and negotiate commercial offers, contracts, and pricing agreements; Collaborate with internal departments (R&D, Production, Quality) to ensure alignment with customer needs; Conduct market research and competitor analysis to identify growth opportunities; Represent the company at client meetings, industry events, and trade shows; Provide regular reporting and forecasting to senior management.   Requirements: Minimum 5 years of experience in sales within the Automotive components industry, Off-highway, Agriculture; Strong customer orientation and commercial acumen; Proven ability to manage the full sales cycle, from prospecting to closing; Excellent negotiation, communication, and relationship-building skills; Ability to work independently and manage multiple priorities effectively; Fluent in English (spoken and written); other languages are a plus; Availability for frequent business travel, both in Italy and abroad.   What We Offer: Competitive salary and benefits package; A stimulating and international work environment; Professional development and growth opportunities.   Location: Turin

For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:                                          Customer Service Manager Main responsibilities: - Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers - Acting as point of reference in relation to operational decisions of the Hospitality Department - Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates - Creating and updating the various Operative Instructions, Manuals and Internal Communications. - Ensuring the drafting and implementation of the Product Plan  - Organizing the activities of the Department on the basis of the service targets. - Checking the manning and the language needs of the staff - Providing operational support to the Hospitality staff. - Checking the quality of services and compliance with operating procedures. - Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development - Performing periodic inspections - Implementing new activities in order to improve Customer satisfaction - Taking part of start-up operations of new structures - Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction Profile: - Good experience in customer service in telco/commodities/outsourcing or leisure sector - Excellent knowledge of english is mandatory - Able to develop a new service model, reshaping the organization and the processes through innovation - Result oriented - Data driven approach - Analytical approach and systematic thinking - Entrepreneurial vision - Project management - Able to deal with change and complexity Location: Genoa

Per solida realtà multinazionale operante nel settore automotive/metalmeccanico per il loro Plant situato nella cintura di Torino, siamo alla ricerca di un/una   Plant Quality Manager   La figura, coordinando un team strutturato, avrà le seguenti responsabilità: Supervisione delle attività di controllo qualità in accettazione, processo e metrologia, nel rispetto degli standard interni e della norma IATF 16949 Interfaccia diretta con il Cliente per garantire il rispetto dei target qualitativi Partecipazione ad audit di certificazione e audit Cliente, gestione delle non conformità e delle azioni correttive/preventive Elaborazione della reportistica mensile sugli indicatori qualità Coordinamento delle attività di problem solving, formazione interna e miglioramento continuo Collaborazione con la Direzione nello sviluppo dei piani di miglioramento e nel Riesame della Direzione Requisiti richiesti: 5-10 anni di esperienza in ruoli qualità in ambito automotive Conoscenza di processi produttivi come stampaggio (freddo/caldo) e trattamenti termici Padronanza del sistema qualità IATF 16949 e dei principali strumenti: FMEA, MSA, PPAP, SPC, APQP, 8D, CSR Leadership, visione strutturata, orientamento agli obiettivi Buona conoscenza della lingua inglese (francese gradito)  

For a multinational company in the fashion sector, we are looking for a Head of Global Commercial & Sales Controlling, reporting to the Group Administration, Control & Indirect Procurement Director and partnering  Commercial function, leading all commercial controlling aspects, for all the markets where the Company operates, and for all the sales channels (Direct Retail, Franchising, Wholesale, Ecommerce, Licensing). In this role, you will be responsible for: Partnering with the Global Commercial & Sales Director and the 4 Regional Commercial Directors on building up solid and consistent commercial budget for the brands in all the regions; Being the business partner for the Global Commercial & Sales Director for all Finance & controlling aspects connected to Sales, from the Top line performance to the gross margin results; Coordinating, together with Operations Controlling team, financial aspects related to the Merchandising process (f.e. target marginality, cost feasibilty, etc); Tracking Global Retail network performance, both online and offline, Direct and Franchising, channels, with particular focus on sell-out, marginality and profitability, while pushing the rest of the team on action plans in case of need; Leading the analysis of new opening opportunities (with focus on store P&L, profitability and sustainability), closures (f.e. penalties) and refits (f.e. CAPEX), together with Commercial team; Acting as main reference for analyzing consistency of business development opportunities (opening new markets, new wholesale/franchising partnerships, marketplaces, etc); Close monitoring Wholesale business perfomance (incl. Online business) with focus on sell-in and margin; Monitoring the performance of License channel; Coordinating local Finance teams on periodic deadlines (weekly business reviews, actuals, forecasts, etc); Being a key pillar in the periodic business reviews and main financial planning moments during the year (BDG, Forecasts); Supporting Local Countries CFOs/Controllers on main financial processes and commercial reviews; Managing a team of Commercial Controllers in HQ; Being a senior business partner both at HQ and International level, always in strict alignment with HQ Finance team (Accounting, Corporate Reporting, Tax, Indirect Procurement, Credits, Treasury, etc.); Proactively scouting business opportunities, through a solid relationship with the Regional Commercial teams; The role will be based in Veneto (near Treviso and Venice).   What do we need: Degree in Economics/Finance/Business Administration; At least 15 years of experience in a similar role, preferibly within a Fashion/Clothing Retail Business; Experience within multinationals/complex organizations represents a must; Italian and English fluency, both written and spoken; Excellent knowledge of MS Office (Excel in particular), experience on SAP BPC and/or Microstrategy is a plus.   This is a great opportunity for You if: You are able to work independently and work under pressure for tight deadlines. You are a great team player and able to encourage collaboration. You possess good business acumen with an analytical mind, you are very proactive and able to adapt to adapt fast to the changing environment and business needs.

Sales Manager   About the Role: We are looking for a highly motivated and experienced Sales Manager in Turin or Milan to join a dynamic company operating in the off-highway components sector. The successful candidate will be responsible for developing and managing customer relationships, identifying new business opportunities, and contributing to the company’s commercial growth. Key Responsibilities: Manage and develop relationships with customers, acting as the main point of contact; Drive sales growth through strategic planning, market analysis, and proactive client engagement; Prepare and negotiate commercial offers, contracts, and pricing agreements; Collaborate with internal departments (R&D, Production, Quality) to ensure alignment with customer needs; Conduct market research and competitor analysis to identify growth opportunities; Represent the company at client meetings, industry events, and trade shows; Provide regular reporting and forecasting to senior management. Requirements: Minimum 5 years of experience in sales within the automotive components industry, Off-Highway, Agriculture; Strong customer orientation and commercial acumen; Proven ability to manage the full sales cycle, from prospecting to closing; Excellent negotiation, communication, and relationship-building skills; Ability to work independently and manage multiple priorities effectively; Fluent in English (spoken and written); other languages are a plus; Availability for frequent business travel, both in Italy and abroad. What We Offer: Competitive salary and benefits package; A stimulating and international work environment; Professional development and growth opportunities. Location: Turin/Milan