© Consea 2022. All right reserved
© Consea 2022. All right reserved
For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:
Customer Service Manager
Main responsibilities:
- Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers
- Acting as point of reference in relation to operational decisions of the Hospitality Department
- Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates
- Creating and updating the various Operative Instructions, Manuals and Internal Communications.
- Ensuring the drafting and implementation of the Product Plan
- Organizing the activities of the Department on the basis of the service targets.
- Checking the manning and the language needs of the staff
- Providing operational support to the Hospitality staff.
- Checking the quality of services and compliance with operating procedures.
- Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development
- Performing periodic inspections
- Implementing new activities in order to improve Customer satisfaction
- Taking part of start-up operations of new structures
- Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction
Profile:
- Good experience in customer service in telco/commodities/outsourcing or leisure sector
- Excellent knowledge of english is mandatory
- Able to develop a new service model, reshaping the organization and the processes through innovation
- Result oriented
- Data driven approach
- Analytical approach and systematic thinking
- Entrepreneurial vision
- Project management
- Able to deal with change and complexity
Location: Genoa
Per un’importante azienda operante nel settore alimentare, ricerchiamo un/una: CAPO TURNO/SHIFT MANAGER La risorsa, a diretto riporto del Responsabile di Produzione, si occuperà di garantire la realizzazione e la consegna dei prodotti nel turno secondo i piani concordati, rispettando i volumi ed i parametri di qualità ed efficienza e coordinando le risorse umane e strumentali assegnate, nel rispetto delle norme vigenti e degli standard di prodotto/processo/gestione definiti dall’azienda. Principali responsabilità: Condividere ed integrare le informazioni con i colleghi degli altri turni, generando sinergie per la condivisione di impianti / attrezzature, personale e supporto reciproco; Garantire il rispetto delle procedure aziendali in ambito sicurezza del personale e sicurezza alimentare; Assicurare la realizzazione del prodotto in uscita; Gestire il personale assegnato rispettando, in quanto Preposto, le procedure aziendali e di legge in relazione agli aspetti di sicurezza, qualità e ambiente; Assicurare l'efficienza dell’area produttiva, delle macchine e delle attrezzature assegnate, rispettando il programma di produzione secondo le priorità definite; Promuovere le attività connesse con la “gestione a vista” e collaborare alla preparazione; Promuovere le attività di miglioramento continuo finalizzate a diminuzione della non-qualità, eliminazione dei tempi morti, miglioramento dell’efficienza, aumento della flessibilità attraverso la polivalenza. Collaborare alla realizzazione delle prove di produzione. Requisiti principali: Diploma di scuola superiore; Esperienza nel ruolo di almeno 3/4 anni all’interno di realtà produttive, preferibilmente del settore alimentare e/o farmaceutico; Conoscenza di un sistema ERP e ottima conoscenza di Excel; Leadership e gestione delle risorse umane; Problem Solving. Sede di lavoro: Provincia di Novara
For a prestigious multinational group, we are looking for a: AREA SALES MANAGER CENTRAL EUROPE Secure present and future business for the Company developing the specific value propositions, for customers, based on the whole group product portfolio up to the full system scope and coordinating all brands’ activities in the assigned Area. Balance short term revenue and profit requirements with building strong long-term relationships with all customers. Main responsibilities Develop a growth strategy in the assigned AREA focusing on profitable growth and on customer satisfaction. Coordinate all brands’ Company activities in the assigned Region acting as the Group interface to the assigned customers. Establish relationships with all customers’ levels. Arrange business meetings with customers and new potential leads. Promote the complete Company capabilities, products and services. Identify and acquire new Business Opportunities acting as Customer Project Leader. Identify, understand and clarify customer requirements to ensure the generation of a proper Customer Value proposition. Coordinate Company resources to generate a proper Customer Value Proposition. Generate Technical Requirements as input for the Company Product Roadmap development. Generate the periodical quarterly sales reporting. Contributes to the knowledge and use of the Customer Relationship Management (CRM). Attends trade shows and exhibitions to monitor the market developments and scout new business opportunities. Technical and Soft Skills Master or Bachelor of Science in Engineering. At least 7 years working experience in technical sales At least 3 years working experience as HW or SW Designer, Technical Expert, Product Manager in applications such as Material Handling (e.g. forklift), Off-highway vehicles (e.g. Construction equipment, Trucks, Utility Vehicles) or power electronics (e.g. Motor Drives). Good German and English, written and spoken. Willing to travel in the assigned Area (Germany, Austria, Switzerland, Czech Republic, Slovakia). Strategic thinking, ability to think out of the box, able to define the right priorities. Customer focused, result oriented, excellent networking skills, eager to find new business opportunities, clear and concise in communication, resilient. Location: Berching Germany/Home Office
For our client in the luxury sector, we're looking for a: COLLECTION MERCHANDISING MANAGER / CONSULTANT COLLECTION MERCHANDISING Main activities and responsibilities: • Gather selling on different markets and channels (retail, franchising e wholesale) to structure the collection • Gather feedback on products from the market fostering initiatives and special project to meet needs of different markets • Monitoring both on a qualitative and on a quantitative levels competitors on pricing, products, materials, shapes • Elaborating and establishing the collection plan (functions, price ranges, number of lines, model types etc) • Managing the process of defining price objectives for the collections • To guarantee activities in order to support during editing of samples for finalizing final offers and display programs • Supporting in defining products purchasing packages adapted according to different features/dimensions of Boutiques and shops • To guarantee commercial forecast activities related to collections’ trends (sell out forecast to allow Production start over) • Training sessions organization in show room before buying office start to show to sales associates, Boutique managers and Retail employees the collection mood, the materials, the products and accordingly the different way to utilize them. • Managing of any unplanned Special project Requirements: • 7 - 10 years experience in Merchandising/Marketing • 7 – 10 years experience in Fashion/Luxury • Strong knowledge of RTW • Bachelor’s Degree or equivalent required • Analytical, organizational skills and strategy building skills • Excellent written, verbal, presentation, relational skills, flexibility, open minded approach • Judgment and mature business skills; flexibility, open minded approach • Goal oriented approach, multitasking • Fluent English, knowledge of French is a plus CTD or placement as temporary/consultant
For a multinational company, leader in the automotive sector, we are looking for: HR PROJECT MANAGER & REPORTING The HR Project Manager & Reporting is responsible for coordinating different HR projects focusing on continuous improvement: full potential projects, KPI’s improvement initiatives, process standardization, etc. Strong collaboration with all HR managers of the sites, HRD Operations, HR reporting team, HR central teams, HR teams DL is required. Key Responsibilities Define and implement standards in terms of reporting, routines and KPI’s across ePT globally (USA, Japan, Thailand, India, Germany, Italy, Poland); Optimize and implement new data gathering processes and data management in different systems in collaboration with HR management, Finance and HR reporting team. Define and implement the regular monthly, weekly HR reporting decks Monitor and ensure HR data integrity by controlling the accuracy and consistency of input data within and/or across the BU Coordinate the implementation and reporting of HR KPIs Audit HR processes and act as lead/team member in process improvement projects across the Region Audit HR data and troubleshoot issues; Support the data governance processes; Coordinate the development of project plans outlining work plans, timelines, roles and resources; Identify and lead cross-functional project teams comprised of project managers, functional experts and local managers; Manage team progress to ensure achievement of all milestones and deliverables; provide updates to senior HR leadership and functional directors of progress through frequent communications of findings at regular intervals via reports and meetings Respond to HR data requests on an ad hoc basis by gathering, analyzing and reporting relevant data to the business. Main requirements: Bachelors’ degree in Economics, Human Resources; Strong background in manufacturing HR Analytics / Reporting (ideally automotive); Experience in designing and leading various HR projects internationally (also from a scratch); Experience in HR data management; Proven ability to effectively work in an “Ulrich model” of HR service delivery, including collaboration with HR Centers of Expertise and off-shore centralized HR Shared Services teams; Demonstrated ability to work independently with a high degree of initiative while also being a team player who works closely with other members of the HR and Operations team; Strong analytical skills. Location: Dolnośląskie area, Poland
Per Gruppo multinazionale leader nel suo settore, stiamo cercando un/una ANALISTA FUNZIONALE (AREA FINANCE & CONTROLLING) La risorsa, inserita all'interno del Reparto IT e riportando direttamente al responsabile di riferimento, si occuperà di: Principali attività e responsabilità Reperire i dati dal gestionale aziendale, analizzare e controllare scostamenti in ambito costi industriali, contabilità analitica, controllo di gestione, contabilità generale, cespiti e budget. Svolgere attività di monitoraggio dei trend e delle varianze rispetto all’atteso. Contribuire all’analisi richiesta dalle diverse divisioni in ambito finance. Fornire supporto alla redazione del reporting aziendale, garantendo tempestività ed accuratezza. Creare e sviluppare modelli di analisi per individuare tempestivamente le criticità del dato. Gestione di progetti a livello Gruppo coordinandosi con key user di Gruppo sui diversi stabilimenti, in Italia e all’estero, e il Team sviluppo ERP, con un focus sull’area Finance & Controlling. Requisiti Il candidato ideale dovrà possedere i seguenti requisiti: Buona conoscenza delle tematiche di controlling. Ottima padronanza degli applicativi Office. Conoscenza di X3 (sage) o di ERP equivalenti. Conoscenza SQL e preferibilmente di strumenti di BI. Laurea in ingegneria gestionale o discipline economico/statistiche. Pregressa esperienza di almeno quattro/cinque anni nel ruolo, maturata preferibilmente in aziende manifatturiere e/o in società di consulenza (seguendo progetti per clienti manifatturieri). Precisione, capacità di analisi, un carattere estroverso e versatile. Attitudine al problem solving e orientamento al risultato. Capacità di lavorare in team e doti relazionali. Approccio proattivo e spiccata propensione al raggiungimento degli obiettivi. Si richiede flessibilità di orario e disponibilità a trasferta all’estero e/o in Italia. Sede di lavoro: Uboldo (VA)
For a multinational company, operatig in automotive components sector, we are looking for a: PURCHASING DIRECT MATERIALS ENGINEER The person will scout, select and manage suppliers in order to meet Division needs with effective purchasing processes and activities compliant with global procurement strategies and procedures. Main activities and responsibilities: Develop, implement, communicate and monitor compliance between local needs and corporate procurement strategies and policies. Drive the planing and execution of purchasing activities related to direct materials. Manage, develop and supervise the activities of the Direct Buyers. Negotiate and ensure implementation of price agreements; Suggest and participate in activities aimed at reducing costs and improving quality of purchased direct materials and meeting BL goals and objectives. Maintain relationship with reliable panel of suppliers for the main categories of purchased materials, in cooperation with Commodity. Respect cost targets and timing milestones of managed initiatives. Cooperate with Commodity to select best suppliers for Direct Materials in terms of costs, quality and delivery for all Plants of the Business Line. Conduct negotiations with suppliers with the aim of achieving best price, quality and delivery conditions. Ensure the promotion of customer focus. Requirements: Economics or Engineering degree. At least 3 years experience in Procurement / Sourcing / Buying in automotive industry. English - advanced (mandatory). Negotiation. Communication Skills Persuasion and Influencing Skills. Place of work: Turin
Per un importante gruppo, operante nel settore delle infrastrutture ricerchiamo: RESPONSABILE UFFICIO TECNICO La risorsa inserita a diretto riporto del Direttore di Cantiere, si occuperà principalmente di: effettuare le verifiche degli elaborati progettuali per definirne la correttezza tecnica e la fattibilità e segnalare eventuali incongruenze; elaborare le varianti in corso d'opera e/o gestire i progettisti esterni nelle medesime attività; Supportare l’ufficio contabilità nella valutazione della correttezza delle stime economiche progettuali e segnalare eventuali incongruenze; Supportare l’ufficio acquisti nella redazione delle RDA e gestione dell’approvvigionamento dei materiali; Coordinare e supportare i fornitori nella redazione dei progetti costruttivi; Supportare l’ufficio planner nella pianificazione delle attività e sviluppo di soluzioni innovative per l’esecuzione dei lavori; Assistere la produzione nello sviluppo della cantierizzazione delle opere e durante le fasi realizzative; Supportare l’ufficio qualità nella selezione e verifica delle schede tecniche dei materiali e nella risoluzione delle non conformità, Gestire i rapporti con la Direzione Lavori; Redigere gli elaborati as-built e/o coordinare fornitori e progettisti esterni nelle medesime attività per la consegna delle opere. Requisiti fondamentali per la ricerca in sono: Laurea in Ingegneria Civile o Edile esperienza di almeno 5 anni nella medesima mansione presso aziende strutturate del settore; ottima padronanza di Autocad 2D; buon utilizzo dei sistemi informatici (Pacchetto Microsoft Office; Primavera o Microsoft Project); Spiccate doti relazionali e organizzative nella gestione del gruppo di lavoro; Capacità analitiche con propensione al problem solving e determinazione nel raggiungimento degli obiettivi; disponibilità a trasferte; disponibilità a lavoro overtime; possesso della patente di guida B. Sede: Genova
The resourse will be responsible for analyzing, reporting, negotiation and Raw Materials, Accessories and Operations costs improvement, following from the prototype phase to the production. Manage Price List for Raw Materials, Accessories, Operations. Negotiate Costs for Raw Materials, Accessories, Operations. Analyze costs finish product. Analyze incidence costs of components. Estimate in advance costs and alternative scenarios. Collaboration with industrialization team to find constructive alternative. Collaboration with merchandising and development team to find solution and respect target margins. Check and analysis of cost sheet of finish product received from the suppliers ( woman and man collection for all categories). Maintaining Cost Accounting System PLM. Analyzing audits of costs and preparing reports. Requirements Bachelor / Master Degree Working proficiency in Italian and English (French knowledge is a plus) Knowledge of PLM is a plus Problem solving Analytical and negotiation skills Collaboration and team work aptitude Excellent knowledge of MS Office suite (Excel, Word, Powerpoint) At least 5 years in similar role
Per importante Gruppo espressione dell’eccellenza del bere italiano nel mondo ricerchiamo un/a: SALES MANAGER CANALE LUNGO Il/la candidato/a, a diretto riporto del Direttore Commerciale, sarà responsabile del raggiungimento degli obiettivi di volume e distribuzione presso grossisti a livello nazionale. PRINCIPALI RESPONSABILITÀ Garantire la corretta implementazione delle azioni commerciali definite in accordo con la direzione; Definire i modelli distributivi a lungo termine, al fine di sviluppare la distribuzione, i volumi e i prodotti; Responsabilità dello sviluppo di forti relazioni commerciali con i Grossisti; Analisi dei dati di mercato al fine di individuare miglioramenti e/o opportunità nella distribuzione; Definizione e gestione accordi Quadro con i grossisti. REQUISITI Consolidata esperienza di almeno 10 anni, maturata in aziende del FMCG, preferibilmente beverage, nel canale tradizionale/grossisti, in ruoli di vendita diretta e di gestione Capo Area; Ottima conoscenza del canale tradizionale F&B (meglio se focus sul beverage) e dei distributori sul territorio Italiano; Ottima capacità di negoziazione, spiccato orientamento ai risultati e problem solving; Capacità analitica e di pensiero strategico; Ottime doti relazionali e di gestione risorse umane; Capacità di organizzare il proprio lavoro in modo autonomo proattivo. Richiesta flessibilità alla mobilità su tutto il territorio
Cara/o Candidata/o, Se vuoi sottoporre all'attenzione del Consea Head Hunting Team la tua candidatura generica alle posizioni che Consea gestisce normalmente, ti preghiamo di applicare qui a lato con nome, cognome e email, fornendo le informazioni richieste. In pochissimi minuti sarai registrata/o e sarà scrupolo dei nostri Consulenti contattarti se il tuo profilo risulterà in linea con le posizioni e i progetti da noi gestiti. Grazie! -------- Dear Candidate, If you would like to submit to the Consea Head Hunting Team your general application for the positions that Consea normally manages, please apply here on the side with your name, surname and email, providing the requested information. In a few minutes you will be registered, and our consultants will contact you if your profile is in line with the positions and projects we manage. Thank you!
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